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Ordering & Return Policy

Last updated: January 8th, 2025

Ordering Policy

At BQE Wine & Liquors, we aim to provide a seamless and convenient shopping experience for our customers. Please review our ordering policy below:

  1. 1. Payment Methods Accepted:

    • We accept cash, credit, and debit cards.

    • For credit and debit cards, we currently only accept Visa and MasterCard.

  2. 2. Payment Timing and Process:

    • Payment will be collected upon delivery.

    • Our delivery staff are equipped with a mobile point-of-sale (POS) device to securely process your payment at your doorstep.

  3. 3. Important Notes:

    • Please ensure you have the accepted payment method ready at the time of delivery.

    • For card payments, the cardholder must be present to enter their PIN and complete the transaction.

    • For cash payments, please try to have close to exact change, drivers do not always carry change with them.

Refund Policy

Proper storage of wine & spirits is one of the biggest factors in guaranteeing that the product you purchased is of top quality. We take this matter extremely seriously. Hence, we are unable to control it neither before it gets delivered to us nor once the product is sold to our customers. Therefore, we offer a very limited return and refund policy.

We strongly believe with certainty that all of the products our customers receive are straight from the source and have never been returned to be resold. This also allows us to stand firmly behind what we offer.

Our limited return policy is to accept returns for a refund when the merchandise is evidently defective due to our fault or that of our suppliers.

If that is the case, please contact us within 7 business days of purchase and have the original sales receipt, bottle of product, and original cork ready for evaluation.

Return Policy

Products that aren't damaged or defective due to our or suppliers fault will not be eligible for a return. However, since every situation is different, please give us a call at 718-389-3533 so we can assess the situation.